Cancellation Policy

1. Order Cancellation by Customer

• Customers can cancel their order within 24 hours of placing it or before dispatch, whichever is earlier.
• To cancel, please contact our support team via email or phone with your order number.
• Once the order has been shipped, cancellation is no longer possible. You may instead request a return or refund under our Refund Policy.

2. Order Cancellation by Seller

• We reserve the right to cancel orders under the following circumstances:

  • Product out of stock or discontinued.
  • Payment not received or failed.
  • Invalid shipping address or incomplete information.
• In such cases, customers will receive a full refund to the original payment method within 7-10 business days.

3. Refunds for Cancelled Orders

• If your order is successfully cancelled before dispatch, the refund will be processed automatically.
• Refund timelines depend on your payment provider but typically take 3–7 business days.

4. Exceptions

• Custom-made or personalized products cannot be cancelled once production has started.
• Digital downloads or services are non-cancellable after purchase.