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Refund Policy

Overview
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward refund policy to ensure peace of mind when shopping with us.

Eligibility for Refunds
  • Items must be returned within 7–10 days of delivery.
  • Products must be unused, in their original packaging, and accompanied by proof of purchase.
  • Certain categories such as perishable goods, hygiene products, and customized items are non-refundable.
Refund Process
  • Initiate a Return: Contact our customer support team to initiate a return on our website.
  • Approval: Once your request is approved, you will receive instructions for returning the product.
  • Inspection: Returned items will be inspected to ensure they meet eligibility criteria.
  • Refund Issuance: Refunds will be processed within 7–10 business days to your original payment method or as store credit.
Exceptions
  • Damaged or Defective Items: If you receive a damaged or defective product, you may request a replacement or full refund.
  • Sale Items: Items purchased on sale may only be eligible for store credit.
Contact Us

For any questions regarding our refund policy, please reach out to our customer support team at knotted.tales.co@gmail.com or DM us on Instagram at Knotted Tales (@knotted.tales.co).